Stacy Leidwinger
Stacy Leidwinger
Stacy Leidwinger serves as product management director for the Vivisimo Velocity Information Optimization Platform. In her role, she assists in driving product roadmap, market requirements, product positioning as well as interacting closely with customers and partners to understand their information challenges.
Service-Minded
"You can't wash feet from the top." Such a profound statement even when I look at it in the vein of the enterprise. And...
Increasing Customer Loyalty
According to Peppers and Rodgers, "81% of companies with strong competencies for delivering customer experience excellence outperform competitors." More and more companies are beginning...
Understanding the Product Management Customer Experience Puzzle
I rarely have time for random conversations while traveling as I'm either too focused on catching my flight or my head is buried in...
The Revelation of Data
The artist James Turrell once said, "Light is not so much something that reveals, as it is itself the revelation." This is such a...
Operationalize Insights to Drive Business
According to Annette Franz , "A key component of a VOC Initiative is getting the right feedback at the right time from the right...
Who Owns Your Customer Experience?
A few weeks ago I heard a story of "extreme customer service." Strangely enough, it wasn't about a great experience but about a failed...
Customer Experience Motto for 2012
Recently, I came across a great quote by Kerry Bodine of Forrester Research, Inc. where she said, "Companies need to start treating customer experience...