Sheridan Orr is considered the Ralph Nader of the customer experience. She is a noted speaker and author as well as the managing partner of The Interrobang! Agency, a consulting firm focused on crafting customer experiences. Her primary area of expertise is consumer behavior in a connected world. She has over a decade of experience working with some of the world's most recognizable brands. When she's not waxing poetic about the modern, connected customer, she's an avid skier and atomic soccer mom.