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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 283
Service and Support
The Ten Foot, Five Foot Rule – With a Twist
Shep Hyken
-
June 27, 2012
The 6 Worst (and Best!) Phrases in Customer Service
Tricia Morris
-
June 27, 2012
A story about GOOD customer service (for once
Todd Youngblood
-
June 26, 2012
Balancing Mistakes vs. Excellence in Service
Darcie Davis
-
June 26, 2012
Handling Mistakes – It’s all about how you solve the problem
Stan Phelps
-
June 26, 2012
5 Lessons From The RBS NatWest Bank ‘Problem’
Andy Hanselman
-
June 26, 2012
The customer service revolution is here and now – Interview with Mikkel Svane CEO of Zendesk
Adrian Swinscoe
-
June 26, 2012
Forrester’s Playbook For Customer Service
Kate Leggett
-
June 25, 2012
17 Sensational Customer Service Quotes to Inspire You this Summer
Tricia Morris
-
June 25, 2012
Getting back to the basics of effective customer service
Cheryl Hanna
-
June 25, 2012
5 Top Customer Service Articles For the Week of June 18, 2012
Shep Hyken
-
June 25, 2012
Pretty Good Practice: Track Service Recovery
Peter Leppik
-
June 22, 2012
Managing expectations is as important as delivering performance and other takeaways from ABS
Stan Phelps
-
June 21, 2012
Consumers Drive Channel Preference To Achieve Effortless Customer Service
Kate Leggett
-
June 21, 2012
There is no FREE lunch when providing great #custserv
Stan Phelps
-
June 20, 2012
Is social customer service spoiling us?
Jodie Monger
-
June 20, 2012
How to Lose a Good Customer or How to Create a Lifelong Customer
Suzen Pettit
-
June 20, 2012
Insuring Swimming Pools Against Theft
Chip Bell
-
June 19, 2012
The Importance of Empowerment and Empathy in #custserv
Stan Phelps
-
June 19, 2012
Customer Service Training: It’s Time To Sweat the Small Stuff
Rachel Miller
-
June 19, 2012
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