With staff in and out on vacation and beautiful weather causing co-workers to take a longer lunch or disappear a little early each afternoon, summer offers a substantial set of distractions. Whether it’s the first day back post-vacation or simply facing Monday morning with renewed conviction, Parature has compiled a list of 18 customer service quotes to motivate and inspire, even during the lazy days of summer.
1. “One customer well taken care of could be more valuable than $10,000 worth of advertising.” – Jim Rohn
2. “Consumers are statistics. Customers are people.” – Stanley Marcus
3. “Our customers and the word of mouth they’ve spread about Zappos have been the biggest reasons for our success. We realize that and are focused on continually doing whatever we can to improve their experience.” – Nick Swinmurn
4. “Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney
5. “In business you get what you want by giving other people what they want.” – Alice Foote MacDougall
6. “There is a spiritual aspect to our lives – when we give, we receive – when a business does something good for somebody, that somebody feels good about them.” – Ben Cohen
7. “The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.” – Kerry Stokes
8. “Nothing is so contagious as enthusiasm.” – Samuel Taylor Coleridge
9. “There are no traffic jams along the extra mile.” – Roger Staubach
10. “Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” – Steve Jobs
11. “Most of your competition spends their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn’t.” – Seth Godin
12. “If you want people to respect you or your company, you must first show respect for them.” – George Jenkins
13. “If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word of mouth is so very, very powerful.” – Jeff Bezos
14. “Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it.” – Larry Winget
15. “When you serve the customer better, there’s always a return on your investment.”- Kara Parlin
16. “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford
17. “A man without a smiling face must not open a shop.” -Chinese Proverb
