There is no FREE lunch when providing great #custserv


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Here are the highlights from Day 3 of Achieving Breakthrough Service at HBS:

abs takeaways day 3

Today’s Lagniappe (a little something extra thrown in for good measure) – Here is a great video by one of the co-directors of the ABS course. Frances Frei is joined by Anne Morriss to talk about the importance of culture at 30,000 feet. You are now free to move about the country … or watch this video.

Republished with author's permission from original post.

Stan Phelps
Stan Phelps is the Chief Measurement Officer at 9 INCH marketing. 9 INCH helps organizations develop custom solutions around both customer and employee experience. Stan believes the 'longest and hardest nine inches' in marketing is the distance between the brain and the heart of your customer. He is the author of Purple Goldfish, Green Goldfish and Golden Goldfish.


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