There is no FREE lunch when providing great #custserv

June 20, 2012

Here are the highlights from Day 3 of Achieving Breakthrough Service at HBS:

Today’s Lagniappe (a little something extra thrown in for good measure) – Here is a great video by one of the co-directors of the ABS course. Frances Frei is joined by Anne Morriss to talk about the importance of culture at 30,000 feet. You are now free to move about the country … or watch this video.

Republished with author's permission from original post.

There is no FREE lunch when providing great #custserv

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ADD YOUR COMMENT Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

New Posts

ADD YOUR COMMENT
Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.