Here are the highlights from Day 3 of Achieving Breakthrough Service at HBS:
Today’s Lagniappe (a little something extra thrown in for good measure) – Here is a great video by one of the co-directors of the ABS course. Frances Frei is joined by Anne Morriss to talk about the importance of culture at 30,000 feet. You are now free to move about the country … or watch this video.
