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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 58
Performance Metrics
The ROI of a Loyal Customer
Jeannie Walters
-
January 23, 2013
Are you Generating Qualified Leads or Wasting Marketing Dollars?
Christopher Ryan
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January 21, 2013
Increasing Customer-Focus in Voice of the Customer for Business Results
Lynn Hunsaker
-
January 21, 2013
How Amazon Wins: Innovation, Low Prices, and Free Cash Flow
Bob Thompson
-
January 21, 2013
3 Reasons Your People Should Love Customer Service Metrics
Flavio Martins
-
January 21, 2013
Execs Still Don’t Get Customer Experience
Jeannie Walters
-
January 21, 2013
The trouble with magic metrics
Jeff Toister
-
January 15, 2013
Metrics for Smarter Content Management
Phil Kemelor
-
January 14, 2013
The Cost of Delaying Marketing Automation
Jon Miller
-
January 14, 2013
The Problem With Forecasting
Dave Brock
-
January 10, 2013
Top Five Metrics for Revenue Generation Marketers
David Raab
-
January 9, 2013
…..And the Cable Customer Victimization Continues…..
Michael Lowenstein
-
January 6, 2013
The Financial Payoff of Great Customer Service Experiences
Flavio Martins
-
January 5, 2013
Investment Patterns in B2B Customer Experience Management
Lynn Hunsaker
-
January 4, 2013
Will you face up to your “Customer Cliff” in 2013? Or jump over the edge again?
Bob Thompson
-
January 3, 2013
Your Sales and Marketing Metrics are lagging!
Joseph Dager
-
January 2, 2013
Measurement that Matters
Gary Angel
-
January 1, 2013
Metrics: Three defining measures of sales & marketing success
Matt Heinz
-
December 31, 2012
What Are Your Buyers KPIs?
Ray Collis
-
December 29, 2012
How to sell the change necessary to create a powerful customer culture
Christopher Brown
-
December 13, 2012
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