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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 565
Enterprise Technology
The hidden costs of CRM software and why you need to understand them
Richard Boardman
-
February 8, 2011
TheDaily, A Pointer to the Format of Ebooks To Come
Michael Rees
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February 8, 2011
Four Ideas to Put Love in Your Loyalty Program
Rhonda Basler
-
February 8, 2011
Are you quantifying the value of Facebook?
Mark Price
-
February 8, 2011
Does Your Call Center Produce Revenue?
Mark Price
-
February 8, 2011
Groupon Part 2: Does Opinion Translate Into Action?
Catherine van Zuylen
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February 8, 2011
Have you heard of the Get2Human call centre standard?
Colin Shaw
-
February 7, 2011
Groupon and Their Superbowl XLV Ad
Michelle deHaaff
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February 7, 2011
ROI Opportunities for B2B Customer Experience Management
Lynn Hunsaker
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February 7, 2011
Mobility and the Customer Experience
Keith Fiveson
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February 7, 2011
Transactional Net Promoter Score: Which is the best way to collect data?
Adam Ramshaw
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February 7, 2011
Overcome Sales Call Reluctance: Challenge Your Perspective!
Connie Kadansky
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February 7, 2011
The ROI of ROI: Does ROI Always Make Sense?
Jacob Morgan
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February 5, 2011
Do Your Metrics Really Matter?
Mark Price
-
February 4, 2011
Wait on hold or wait in line? That is the Call Center Question: Part 1 of a 3 Part...
Carmit DiAndrea
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February 3, 2011
When customer service defines a business culture
Cheryl Hanna
-
February 2, 2011
Does Sales Care About Your Marketing Program?
Mark Price
-
February 2, 2011
Social customer care: The socialisation of communication channels
Guy Stephens
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February 2, 2011
Customer service myths, half-truths and nonsense
Kate Leggett
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February 2, 2011
Picking Your Best Marketing Automation Vendor: One Size Won’t Fit All
David Raab
-
February 2, 2011
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