Have you heard of the Get2Human call centre standard?


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Call Centres are often the beginning of a bad customer experience.

Darren Cornish pointed me in the direction of Get2Human.com, which I believe is a good practice for people wondering what to do with their Customer Experience in call centres. Get2Human promises that “The Get2Human standard will improve the phone systems of any organization that complies, making the customer service experience for consumers easier, more effective and more efficient.”

How is your organisations call centre system designed? Is it automated or do your customers reach a representative?

I’d love to hear your good and bad experiences regarding call centres, who do you think is leading in this field?

Thanks to ~ Maryam ~ for the image

Republished with author's permission from original post.

Colin Shaw
Colin is an original pioneer of Customer Experience. LinkedIn has recognized Colin as one of the ‘World's Top 150 Business Influencers’ Colin is an official LinkedIn "Top Voice", with over 280,000 followers & 80,000 subscribed to his newsletter 'Why Customers Buy'. Colin's consulting company Beyond Philosophy, was recognized by the Financial Times as ‘one of the leading consultancies’. Colin is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 2% of podcasts.


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