Call Centres are often the beginning of a bad customer experience.
Darren Cornish pointed me in the direction of Get2Human.com, which I believe is a good practice for people wondering what to do with their Customer Experience in call centres. Get2Human promises that “The Get2Human standard will improve the phone systems of any organization that complies, making the customer service experience for consumers easier, more effective and more efficient.”
How is your organisations call centre system designed? Is it automated or do your customers reach a representative?
I’d love to hear your good and bad experiences regarding call centres, who do you think is leading in this field?
Thanks to ~ Maryam ~ for the image
