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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
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Free CX E-Book
Home
Enterprise Technology
Page 506
Enterprise Technology
Average Talk Time and The Emperor’s New Clothes
Richard Shapiro
-
April 11, 2012
Are your siloed call center processes increasing customer effort?
Jodie Monger
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April 11, 2012
What’s Your Mobile Mojo?
Jeannie Walters
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April 10, 2012
Forbes: CA Technologies’ Product Development is ‘Data Driven’
Diane Berry
-
April 10, 2012
Is Social Software the Cure for Business as Usual? Take the “Red Pill” to Find Out!
Bob Thompson
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April 10, 2012
Analytics takes the thumb off the scale
Gary Cokins
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April 10, 2012
Update Your Business Case: Include the Hidden Costs of Cloud Computing
Jason Whitehead
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April 10, 2012
21st Century Sales Warrior = People + Process + Technology
Nicholas Kontopoulos
-
April 9, 2012
The Economic Benefits Of A Better Call Experience
Daniel O'Sullivan
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April 9, 2012
5 Ways Marketing Automation is Better Than Baseball
Joseph Zuccaro
-
April 6, 2012
Some musings on “small data”
Christopher Carfi
-
April 6, 2012
The marketing technology ecosystem wheel
Scott Brinker
-
April 6, 2012
Visualize ROI, With Your Customer
Dave Stein
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April 5, 2012
Context Matters: Using Big Data to Deliver More Relevant Mobile Experiences
Lara Albert
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April 4, 2012
Wrangling Big Data with Enterprise Search
Mark Myers
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April 4, 2012
Sales 2.0: Growing up and finally ready to engage with Customer 2.0
Bob Thompson
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April 4, 2012
So, will Web governance make your digital analytics program run faster, jump higher and make you smarter?
Phil Kemelor
-
April 4, 2012
Rich Internet Applications and their role in Web Development
John Monatta
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April 4, 2012
What is Social Business? A Clear Definition
Joshua Paul
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April 3, 2012
Digital Data Management Platforms: Great Idea but Continued Evolution is Needed!
Roman Lenzen
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April 3, 2012
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