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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Journey
Page 5
Customer Journey
The Two Buying Processes: the Buy Side and the Sell Side
Sharon Drew Morgen
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October 4, 2022
Memory Mini Series Part 2: Loyalty is a Function of Memory. This is How Memories are Built.
Colin Shaw
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October 3, 2022
How Businesses Can Improve Internal Processes to Improve Customer’s Experiences?
Hassan Mansoor
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September 27, 2022
Connected Customers, Data, and Journeys
Annette Franz
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September 16, 2022
SaaS Customer Onboarding 101: Everything You Need to Know
Jenna Bunnell
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September 8, 2022
Business Process Optimisation: How to Maximize Workflow Efficiency Like a Pro
Alister Esam
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August 29, 2022
How to Crush Signature Moments – The Art of Subtly Delighting Customers
Joseph Michelli
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August 21, 2022
Why bad CX is bad marketing – how to align business strategies for a more consistent customer journey
Daniel Rodriguez
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August 19, 2022
How Frictionless Organizations Handle “I Want to Cancel My Account (or Service)”
Bill Price
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August 10, 2022
Mapping Your Customers’ Support Experience
Annette Franz
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August 5, 2022
The Inside and Outside of B2B Buyer-Driven Experiences
Ardath Albee
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August 2, 2022
Journey Mapping Your Way to Support Operations Success
Annette Franz
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July 31, 2022
Experience, Relevance, Resilience: 7 Ways Consumers Haven’t Changed
Bryan Pearson
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July 27, 2022
Using Lifetime Value of a Customer in a CX Business Case: 4 Steps to Make the CFO Your Friend!
John Goodman
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July 8, 2022
The Peak-End Rule’s Missing Piece
Jim Tincher
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July 5, 2022
Why Customer Retention is the Single Best Indicator of a Great Business
Anna Griffin
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July 5, 2022
Three Short Case Studies of Removing or Creating Friction
Bill Price
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June 17, 2022
Respect the Funnel: Why B2B Marketers Can’t Shortcut the Buyer Journey
Howard Sewell
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May 29, 2022
Why Is It Important To Communicate Cleanliness to Customers?
Hassan Mansoor
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May 22, 2022
9 Qualities that Make for The Best Customers
Syed Balkhi
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May 20, 2022
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Page 5 of 95
New Posts
CPG Study: Complaint Handling is More Challenging. Yet 40%+ Delight is Attainable
John Goodman
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May 14, 2024
CX Design: What Can Companies Do to Compete with Tech Giants? – Part II
Ricardo Saltz Gulko
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May 14, 2024
[Research Round-Up] The Latest From NetLine On B2B Content Consumption
David Dodd
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May 14, 2024
What Consumers are Saying About AI and Customer Service
Ori Faran
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May 13, 2024
Visual Customer Service Can Be Transformative For Banks
Dianne McCoubrey
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May 13, 2024