Bryan Pearson

Cash, Interrupted: What Shoppers Can Expect From Retail-Hungry ATMs

Cash, Interrupted: What Shoppers Can Expect From Retail-Hungry ATMs At ATMs, the PIN is being replaced by preferences. And reward points and even coffee cups. (AP Photo/Mark Lennihan) ASSOCIATED PRESS As the number of ATMs in the U.S. nears half a mi...

Points For The Holidays: Will Regifting Rewards Help Nordstrom, Sally And Others In 2019?

Points For The Holidays: Will Regifting Rewards Help Nordstrom, Sally And Others In 2019? If retailers are especially good this year, they might be rewarded with more shoppers in 2019. Many, it appears, have decided the best way to collect is by offeri...

Putting A Price On Trust: 4 Ways Data Can Enforce Brand Believability

Putting A Price On Trust: 4 Ways Data Can Enforce Brand Believability What a retailer knows about its customers improves its ability to build a shelter of trust. With data-enabled customer understanding, that shelter should be big enough to hold billio...

Owning The Future Of Retail Loyalty: How Amazon, Ralph Lauren Use Insights To Engage

Owning The Future Of Retail Loyalty: How Amazon, Ralph Lauren Use Insights To Engage More memberships, more problems. That’s among the takeaways of a new report that explores six events that are reinventing loyalty, especially for retailers. ...

7 Scary Retail Trends As We Head Into The Holidays

7 Scary Retail Trends As We Head Into The Holidays Halloween candy has yet to be doled out, but the ghost of Christmas present is already upon us in the form of holiday spending predictions. And while the outlook is aglow, some underlying findings cou...

The Cashier-Free Dilemma: 4 Ways Amazon Go Model Will Change The Shopping Trip

The Cashier-Free Dilemma: 4 Ways Amazon Go Model Will Change The Shopping Trip (Photographer: David Ryder/Bloomberg) The success and planned expansion of Amazon’s cashier-free Amazon Go stores to other major cities, including New York, is causing com...

What Shoppers Should Expect From A $15 Hourly Retail Wage

What Shoppers Should Expect From A $15 Hourly Retail Wage (Photographer: Timothy Fadek/Bloomberg) How much good service can a shopper expect from a retail worker making $15 an hour? The answer depends on the worker’s experience. This is what shoppers ...

Zulily On The Art Of Personalizing The Retail Mobile Experience

Zulily On The Art Of Personalizing The Retail Mobile Experience From avocados to refrigerators, a lot of purchases are funneled through our smartphones, thanks to the magic of e-commerce. But is the actual experience of buying via mobile going down the...

5 Ways Kroger’s Investment In Tech And Experience Will Change All Grocery

5 Ways Kroger’s Investment In Tech And Experience Will Change All Grocery (Photo credit: Getty Royalty Free) She may only need a head of lettuce and a gallon of milk, but today’s grocery shopper might as well be browsing for a smartphone or a car. Tha...

4 Ways The Sinking Of Toys R Us Will Transform Toys

4 Ways The Sinking Of Toys R Us Will Transform Toys The giraffe is out of the toy box, and the hole it has left to fill is not just big; it is limitless. Limitless in terms of the kinds of new toys that will be introduced as a result of the failing of ...

Daredevil Retail: How DSW, Nordstrom And Office Depot Are Experimenting With Experience

Daredevil Retail: How DSW, Nordstrom And Office Depot Are Experimenting With Experience Shoe shopping, the pinnacle of retail therapy, is trading in some of its sling-backs and Mary Janes for video tunnels and “shoevators.” This may be when we learn if...

J.Crew Rewards Is Tailored To Personalize — Is That Enough?

J.Crew Rewards Is Tailored To Personalize — Is That Enough? It’s still preppy, but it’s not personal. Photographer: Brent Lewin/Bloomberg That could be the synopsis of the challenges facing apparel chain J.Crew Group these days, based on the reasoning...

Prime Numbers On Back-To-School: How A Retail Phenomenon Is Changing A Retail Tradition

Prime Numbers On Back-To-School: How A Retail Phenomenon Is Changing A Retail Tradition pxhere Amazon is schooling the retail industry on how to turn one plus one into science. Hopefully, retailers are taking notes. The one plus one represents the equ...

Kroger Dips Into Exclusive Apparel But Skirts E-commerce: Here’s Why

Kroger Dips Into Exclusive Apparel But Skirts E-commerce: Here’s Why (PRNewsfoto/The Kroger Co.) Pants aren’t perishable, yet in the ripening world of Kroger’s apparel business, they still won’t be sold online. As Kroger suits up to enter the higher-...

Etsy Has Raised Its Artisan Fees: 5 Ways In Which The Shopper Experience Could...

Etsy Has Raised Its Artisan Fees: 5 Ways In Which The Shopper Experience Could Change (Photographer: Andrew Harrer/Bloomberg) Who’d have thought that 5% of a $25 baby’s crown or taxidermy duckling could add up to so much angst? When such curiosities ...

Amazon Shrank The Shopping Trip; Can You? 3 Ways To Get More Out Of...

Amazon Shrank The Shopping Trip; Can You? 3 Ways To Get More Out Of Micro-Trips Thanks to Amazon and Whole Foods, a new kind of locker talk could be sweeping the grocery sector, and it centers on how much can be bagged in a few-minute window. Micro-sho...

The Amazing Retail Revival: How Joann, Office Depot (And Even Nordstrom) Are Staying Relevant

The Amazing Retail Revival: How Joann, Office Depot (And Even Nordstrom) Are Staying Relevant (Photo: Business Wire) Joann is trying to prove that 75 is the new millennial. The sewing and fabric chain, once a fixture at strip centers, has made a sha...

Value-Unique Services: 3 Ways Domino’s, First Watch And Others Serve Customers

Value-Unique Services: 3 Ways Domino’s, First Watch And Others Serve Customers Domino’s Pizza Retail technology has convenience going for it, but when was the last time a merchant did something unselfish for you? Like shelter you from the rain, or sh...

7 Ways Gen Z Shoppers Are Different From All Others — And None Includes...

7 Ways Gen Z Shoppers Are Different From All Others — And None Includes Technology (Photo by Jemal Countess/Getty Images) Don’t overvalue their love of technology too much. Left to their own devices, today’s 18- to 23-year-olds may devise a shopping ...

15 Revelations From Trader Joe’s Podcast, From The Parking To Deer Stew

15 Revelations From Trader Joe’s Podcast, From The Parking To Deer Stew (Melissa Renwick/Toronto Star via Getty Images) Ask Dan Bane about the future of Trader Joe’s and he’ll measure its potential in captains and mates. “We’re targeting to open 30 t...

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