Daniel Rodriguez
CX leaders aren’t prepared for the chat revolution
ChatGPT has ushered in a new era in terms of how customers will interact with brands, and it will fundamentally overhaul the entire customer experience, especially service and support interactions. Are customer service leaders prepared for how quickly consumer behavior is about to change?
Why bad CX is bad marketing – how to align business strategies for a...
It’s no secret that historically, the marketing and CX functions in an organization are siloed – each focused on different KPIs and steps in the sales cycle. However, especially as digital channels move to the forefront of customer interactions, it is of utmost importance...