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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 473
Customer Experience
The Tinderization of Mobile Customer Expectations
Jeannie Walters
-
April 17, 2015
When Marketing’s Goal is to Emotionally Connect with Consumers…Content is the Once and Future King!
Michael Lowenstein
-
April 16, 2015
How to Use VoC Insights from Employees & Customers to Improve Experiences
Ernan Roman
-
April 16, 2015
The “Age of the Customer” is over
Chris Severn
-
April 16, 2015
The Apple Watch customer journey is broken
Loek van der Helm
-
April 16, 2015
Transforming the B2B Supply Chain 2/3 – What’s your competitive advantage?
Coreen Head
-
April 16, 2015
What Will You Be “Best Known For”? How an Emotional Experience Leads to Legacy
Lisa Sigler
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April 15, 2015
Gift with Purchase: True Customer Perk or Marketing Ploy?
Shep Hyken
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April 15, 2015
The customer feedback experience – an experience not to be taken for granted!
Ian Golding
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April 15, 2015
Could You be Left Behind by The Experience Economy?
Zhecho Dobrev
-
April 15, 2015
Consumers to Brands: We Want to Be a Part of Your Success
John Sperry
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April 15, 2015
How Online Retailers Can Accelerate Business Growth Using Real-time Personalization
Yaniv Navot
-
April 15, 2015
Shots Fired in the Metrics War
Peter Leppik
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April 15, 2015
Survey Intimidation: Are you experiencing it or practicing it?
Angela Crawford
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April 15, 2015
8 Ways to Tell Whether Your CEO Supports You
Colin Shaw
-
April 15, 2015
Customers Who Pay For Things They Don’t Use
Lincoln Murphy
-
April 14, 2015
Time to Stop Obsessing Over Your Net Promoter Score (NPS)?
Tema Frank
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April 14, 2015
New Research: Customer Effort Score Debunked, NPS Vindicated
Adam Ramshaw
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April 14, 2015
Why Southwest Rocks Customer Service
Shaun Belding
-
April 14, 2015
Exercise in Service: Fitbit Omni-Channel Begs for Omni-Prescience
Bryan Pearson
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April 14, 2015
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