Lincoln Murphy is a Customer Success Evangelist and is responsible for driving thought-leadership in the areas of Customer Success, retention, churn mitigation, and expansion revenue. Lincoln's passion is creating efficient engines of growth for SaaS (Software-as-a-Service) and Subscription Economy companies. Lincoln has worked with 300+ SaaS and enterprise software vendors migrating to SaaS - from SAP to Hubspot, and from Microsoft to Zendesk - to accelerate growth through Customer Success.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.