Coreen Head is a Client Development Director at OmPrompt, who believes that great customer experience is the most important Competitive Advantage that companies can maintain today. As such, she dedicates her time to educating brands on ways to embrace personalisation and ultimately create world-class Order to Cash supply chains.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.