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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 6
Customer Analytics
The Importance of Data Analytics in Customer Experience Management
Steve Bederman
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March 9, 2023
How to Harness Behavioral Analytics to Personalize Customer Service
Daniel O'Sullivan
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March 6, 2023
Knowing your customer is outdated – 6 ways marketers can modernize their approach
Debjani Deb
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March 6, 2023
Optimize Your Feedback Loop: Grow Your Business by Embracing Your Biggest Critics
Josh Liebman
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February 25, 2023
The Future CX Leader
Jim Tincher
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February 21, 2023
Why Voice Assistive Tech May be the Next Big Thing in Customer Service
Yishay Carmiel
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February 18, 2023
62% of CS Playbooks Are Flawed. Can Generative AI Help in 2023?
Ori Entis
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February 18, 2023
From Data Insights to Customer Delight: Leveraging the Power of Customer Intelligence Solutions
Abdullah Parkar
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February 17, 2023
Closing the Gap to Become Frictionless: 3 Examples Using the “Learn” Action
Bill Price
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February 14, 2023
How Business Intelligence Drives Business Growth
Mrunal Chokshi
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February 14, 2023
The Never Normal Customer
Steven Van Belleghem
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January 31, 2023
Three Reasons Why Retention is an Agility Sport
Raviteja Sidda
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January 31, 2023
Aiming for the Stars: Unlocking the Power of Personalization to Enhance Your Customer Experience
Greg Kihlstrom
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January 27, 2023
The Importance of A Winning Customer Data Strategy
Annette Franz
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January 23, 2023
Datafication of Customer Relationships
Ashesh Shah
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January 22, 2023
CX Lessons From Moneyball
Jim Tincher
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January 22, 2023
AI-Driven Customer Marketing: How It Works and Why You Need It
Areeya Lila
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January 17, 2023
The Rise of AI & Other B2B Predictions for 2023
Howard Sewell
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January 16, 2023
When It Comes to Data, Eight Rights Don’t Make a Wrong
Annette Franz
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January 9, 2023
Can Malcom Gladwell Explain the Sales Hiring Problem?
Dave Kurlan
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January 9, 2023
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Page 6 of 168
New Posts
CPG Study: Complaint Handling is More Challenging. Yet 40%+ Delight is Attainable
John Goodman
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May 14, 2024
CX Design: What Can Companies Do to Compete with Tech Giants? – Part II
Ricardo Saltz Gulko
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May 14, 2024
[Research Round-Up] The Latest From NetLine On B2B Content Consumption
David Dodd
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May 14, 2024
What Consumers are Saying About AI and Customer Service
Ori Faran
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May 13, 2024
Visual Customer Service Can Be Transformative For Banks
Dianne McCoubrey
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May 13, 2024