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Josh Liebman

Josh Liebman
Josh Liebman is the Guest Experience Evangelist for ROLLER, the modern all-in-one venue management software for the leisure and attractions industry. Josh specializes in guest experience, including hospitality standards, complaint resolution, and guest feedback. Josh’s role with ROLLER includes hosting The Guest Experience Show, which covers industry insights, operating strategies, and advice on how to grow your business by focusing on delivering an amazing guest exp

Optimize Your Feedback Loop: Grow Your Business by Embracing Your Biggest Critics

Bill Gates famously said, “Your most unhappy customers are your greatest source of learning.” Why? The biggest complaints can give you the best...

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