Daniel O'Sullivan
Daniel O'Sullivan
Dan O'Sullivan is a Director Analyst with Gartner's Customer Service and Support Practice, covering customer data and analytics, CX and VoC. He has a decade’s experience leading customer experience teams.
Prior to joining Gartner, Dan founded and led his own fintech start-up Brevis. After selling the business in 2019, Dan joined MindBridge AI where he led global service and CX teams.
Transforming VoC Beyond Customer Surveys
Modern customer customer service teams support more customers, more products and more devices, across more service channels than ever before. All of this means...
How to Harness Behavioral Analytics to Personalize Customer Service
Personalizing customer service interactions can help reduce customer effort, increase customer satisfaction, and support service leaders to achieve the holy grail that is high customer...