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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 127
Customer Analytics
Wired and Dangerous: The New Normal Customer
Chip Bell
-
May 21, 2011
Turning audience data into revenue: Part II
Julie Baker
-
May 20, 2011
Credit Score Cards
Sandeep Raut
-
May 20, 2011
Voice of the Customer and Net Promoter Score: What’s the Difference?
Peggy Carlaw
-
May 19, 2011
Flyswatters vs. Beekeepers – Bee Social :)
Keith Fiveson
-
May 19, 2011
At Kroger, Shoppers are Bananas for Loyalty
Lisa Biank Fasig
-
May 18, 2011
The Customer Engagement Agency: CEA Video Series
Renay Picard
-
May 13, 2011
If you can’t take the Heat, get out of the kitchen!
Michelle deHaaff
-
May 12, 2011
Thinking one step ahead with social CRM
Jason Swenk
-
May 10, 2011
Social Media Analytics
Sandeep Raut
-
May 7, 2011
Turning audience data into revenue: Part I
Julie Baker
-
May 6, 2011
Use of Analytics in Business verticals.
Sandeep Raut
-
May 2, 2011
The DNA of Customer Experience
Chip Bell
-
May 2, 2011
If your sheet of music is different from everyone else’s, then you need MDM – Part II
Jim Haughwout
-
April 29, 2011
Bridging the Actionable Analytics Gap
Roman Lenzen
-
April 26, 2011
Breaking News (During the Last Month)! My Perspective
Esteban Kolsky
-
April 25, 2011
Does data-driven decision-making work?
Mark Price
-
April 24, 2011
Treat Your Customer Like You Would Treat Your Best Friend
Bill Connolly
-
April 21, 2011
Data is only valuable when you use it
Mark Price
-
April 20, 2011
Don’t Put Cheap Wine in a Fancy Bottle
Chip Bell
-
April 19, 2011
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Page 127 of 168
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