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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 126
Customer Analytics
Social Requires Us To Redefine Customer Value
Jonathan Hornby
-
June 13, 2011
Staffing for Wired and Dangerous Customers
Chip Bell
-
June 12, 2011
Can you really rate customer value?
Cheryl Hanna
-
June 7, 2011
What are You Supposed to Measure in Social Media?
Marc Meyer
-
June 7, 2011
Marketers, Start Unleashing Your Data Engines!
Joseph Zuccaro
-
June 6, 2011
Joint Research with the TSIA – Enterprise Search 2.0 Powered Analytics: Transform Data into Actionable Knowledge
Ed Shepherdson
-
June 6, 2011
Four interesting and useful perspectives on ‘Customer Insight’:
Maz Iqbal
-
June 3, 2011
A NICE Time to Focus on Customer Experience Analytics
Bob Thompson
-
June 3, 2011
Why Sentiment Doesn’t Matter – If You Don’t Know Why
Michelle deHaaff
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June 2, 2011
Porter’s Value Chain – the Five Force Model & Four P’s
Dr. Johnny D. Magwood
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June 1, 2011
BI vs. Analytics: Understanding the Role of Each in Making Informed Decisions (Part 1)
Ed Shepherdson
-
May 26, 2011
Building a better bike involves analysis and understanding your consumers
Wendy Soucie
-
May 22, 2011
SAP Showcases Innovation at SAPPHIRE NOW, but the Future is Still Cloudy
Bob Thompson
-
May 21, 2011
Wired and Dangerous: The New Normal Customer
Chip Bell
-
May 21, 2011
Turning audience data into revenue: Part II
Julie Baker
-
May 20, 2011
Credit Score Cards
Sandeep Raut
-
May 20, 2011
Voice of the Customer and Net Promoter Score: What’s the Difference?
Peggy Carlaw
-
May 19, 2011
Flyswatters vs. Beekeepers – Bee Social :)
Keith Fiveson
-
May 19, 2011
At Kroger, Shoppers are Bananas for Loyalty
Lisa Biank Fasig
-
May 18, 2011
The Customer Engagement Agency: CEA Video Series
Renay Picard
-
May 13, 2011
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