As Marketing Analyst for Quaero, Bill is responsible for sales and business development support and market research and analysis. Bill has completed projects for several industry-leading organizations, including Fidelity, National Grid, Cumberland Farms, Citigroup, HomeGoods and the New England Patriots and developed a brand campaign for NASA.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.