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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 121
Customer Analytics
NetPromoter Scores vs. Site Satisfaction
Gary Angel
-
January 10, 2012
Ambiguity and uncertainty are your friends
Gary Cokins
-
January 10, 2012
The Year of Text Analytics
Sid Banerjee
-
January 10, 2012
Why Big Data Analytics is The Next Big Opportunity for Outsourcing Companies
Harish Kotadia
-
January 9, 2012
Site-wide Customer Satisfaction: It Isn’t Interesting and it Isn’t Comparable Across Sites.
Gary Angel
-
January 8, 2012
(Feedback + Analysis) = Valuable Commodity
David Heneghan
-
January 8, 2012
Data visualisation – which diagram should I use?
Ken Thompson
-
January 7, 2012
You Gotta Believe
Jim Sullivan
-
January 6, 2012
Beyond Social CRM: Customer Experience Tops 2012 Predictions
Adam Honig
-
January 5, 2012
Instant Customer Data Analysis using Excel: worked example
Ken Thompson
-
January 5, 2012
Analytics: 2011 in Review and 2012 Predictions
Roman Lenzen
-
January 4, 2012
Joseph Farrell (1935-2011) / cinema analytics pioneer
Gary Cokins
-
January 3, 2012
Online Opinion Research: The Sampling Problem Revisited
Gary Angel
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January 3, 2012
How To (Not) Get Smart About Big Data
Wim Rampen
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January 2, 2012
What top three failure in your customer experience program are killing you?
Carmit DiAndrea
-
December 28, 2011
Kindle Fire – On Fire or A Flame Out?
Michelle deHaaff
-
December 27, 2011
2012 New Year resolutions for CEOs and executives
Gary Cokins
-
December 27, 2011
Customer Loyalty: The Gift That Keeps on Giving
John Bartold
-
December 27, 2011
Customers view of Tablets-2011
Gregory Yankelovich
-
December 26, 2011
How Reliable is your CEM Program?
Bob Hayes
-
December 26, 2011
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