Sid Banerjee
Sid Banerjee
A Greater Washington Ernst & Young Entrepreneur of the Year in IT services, Sid is the CEO and Co-Founder of Clarabridge™. Sid provides executive leadership and strategic direction and is a well-known expert in customer experience, business intelligence, and text mining.
CRM in 5 Years: The Intersection of Customer Engagement and Market Research
What will CRM look like in 5 years? Some thought leaders, such as Ray Wang in Software Advice's blog post CRM's Next 5 in...
The Year of Text Analytics
Over the past couple of years text and sentiment analytics have been applied to traditional and social feedback (surveys, review sites, social media) to...
What things may come
2010 has been a banner year, not only because as a company, Clarabridge has passed many significant milestones, but because sentiment and text analytics...
Vive La Revolucion – Hardwiring super agile practices into text analytics
I've been thinking about the old Road Runner and Coyote cartoons lately. The reason is this—in each encounter with the Coyote, the Road Runner...
Choice Hotels and Text Analytics – A Q&A with Debbie Tsusaki
Welcome to the first in a series of conversations on customer experience management with thought leaders across a variety of sectors. This series will...
Clarabridge C3 – A Magical Journey to Customer Experience Management
Our C3 (Clarabridge Customer Connections) conference at Walt Disney World has come to an end, and it was indeed a magical journey for the...
Predictions for 2010 [Text Analytics and Customer Experience Management]
We're only a few weeks into the new year, but already it looks like there will be some interesting developments in the Text Analytics...
Twitter and all that – Part II – Customer Support vs Customer Experience Intelligence
I don't know if you've all seen this article from USA Today last week. It had some interesting insights: http://www.usatoday.com/tech/news/2009-06-25-twitter-businesses-consumers_N.htm Basically the article profiled some…