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Siperian Joins Informatica’s Partner Program

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Feedback Integral to Business Processes

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Tele Atlas Navigates Improved Content Landscape With Oracle(r) Universal Content Management

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The iPhone: Angel or Demon Building Loyalty?

Rick Ferguson -

Why Do Companies Make Life So Complicated?

Graham Hill -

Competitive Demo Situations: Biasing Toward Your Strengths

Peter Cohan -

CDC Software’s Pivotal CRM Helps Credit Union Improve Collaboration and Increase Client Acquisition and Retention

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MaintenanceNet Launches Social Networking Site to Fuel Professional Growth and Success in the Service Sales Arena

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Uniloc Inc. and Macrovision Corp. Agree to Settle Patent Infringement Lawsuits

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You’re Not Customer-Centric Just Because You Say You Are

Jim Barnes -

Dow Jones Announces New Company Radar Capabilities Within Dow Jones SalesWorks

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Konica Minolta Unveils Two New Black-and-White MFPs

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Getting Below the Surface to Discover Consumer Needs: Article Revisited

Bob Kaden -

Beyond Customer Satisfaction: An Interview With Bob Knebel

Jim Dickie -

Make Your Organization Sustainable: Align It to the Benefits Customers Want

Alison Bond -

For Your Business To Thrive, Concentrate on All Three Types of Customers

Alan J. Zell -

It’s Time for “Trickle Up” Economics

Dick Lee -

Customer-Centric Business Strategies for the SMB

Alan See -

Babson Executive Education Reports Streamlined Operations With Pivotal Suite

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Alfabet Tops Competitors in Comprehensive Study of Enterprise Architecture Products by Technical University of Munich

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