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CDC Software Hosts North American User Conference With Record Attendance and Enthusiastic Customer Feedback

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LongJump Announces New Vice President of Business Development

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Enkata Breakthrough in First-Contact-Resolution Technology Delivers “Instant Replay” of Entire Customer Experience

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Industry Visionary Martha Rogers Joins Eglue’s Board

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What Else Can You Do for Me? Nothing!

Chris Stiehl -

Self-Service Customers Are Choosing Speech Recognition

Peter Chidiac -

A Telcom’s CRM System Shouldn’t Add Static to the Contact Center

Andrew Rudin -

New DQM Group Service Fills Due-Diligence Gap

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Altair and Blueberry Launch a Prepaid Card to Save Mothers Money

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Konica Minolta Launches Bizhub C20P Series of Network Printers

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Whole Foods … Whole Customer … Happy Experience … Happy Customer

Mei Lin Fung -

Is Circuit City Getting Its Just Desserts–or Is Best Buy Eating Its Lunch?

Dick Lee -

ChosenSecurity Cross-Certifies With SAFE-BioPharma Bridge Certificate Authority

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Ipanema Technologies Launches Smart Path Selection, a New Feature of the Ipanema Autonomic WAN Optimization System

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ComBrio Announces Virtual Service Infrastructure 5.0 With New Portal Capabilities

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Just Say “No” to Charity Muggers!

Graham Hill -

FirstWave Launches B2B Marketing Blog: WaveBlog Focuses on Lead Generation, Scoring and Nurturing

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Anita Borg Institute Honors Three Prominent Women in Technology at Women of Vision Awards Banquet

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The Future of Business Process Management

Graham Hill -

R&D Consortium Promises Better Wireless Communication and Designs

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