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Makana Solutions Appoints Larry D’Angelo Vice President of Business Operations

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Transition in the Contact Center: To Sell or Not to Sell?

Barry Trailer -

A. O. Smith Water Products Wins WBR Service Award for Implementation of Vertical Solutions’ PowerHelp

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Introducing MarketingPilot Release 6.0

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Verizon Wireless to Expand Usage of KNOVA Knowledge Management

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Micro-interactions Versus the End-to-End Experience

Graham Hill -

KinetiCast’s Multimedia Presentation Tool Now Offers Superior Analytics Feature Ideal for Sales and Marketing Professionals

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Microsoft Delivers Cost-Effective Customer Support With Automated Service Agent

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LiveTime Software Updates ITIL Service Management Appliances With Intel Xeon Processors

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Selling to Your Sales Force: the Toughest Customer of All!

Peter Cohan -

PerformanceEdge Offers Enhanced Recording and Quality Management With Latest Product Release

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Research Shows Technology Consolidation to be Key to Achieve Best-in-Class Contact Center Performance

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Recession Strategy: Spend Money to Make Money (and Retain Customers)

Gary Schwartz -

Event-Based Marketing Helps Banks Pinpoint and Benefit From Changes in Customer Behavior

Dan Smith -

Employees Will Spread the Word, so Consider the Message Carefully

Chris Stiehl -

Offshoring of Call Centers May Have Negative Brand Repercussions

Jim Barnes -

Is There “White Space” in Your Customer Relationships?

Andrew Rudin -

Mitigating the Fears of Open Communities

John Todor -

What Exactly Is Customer Experience Management?

Graham Hill -

Many Businesses Unprepared as Product Recalls Jump 35%

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