ComBrio Announces Virtual Service Infrastructure 5.0 With New Portal Capabilities


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ComBrio Announces Virtual Service Infrastructure 5.0 with New Portal Capabilities for Secure Remote Monitoring and Management of Devices

VSIportal Makes it Easier, Faster and Cost Effective for Managed Service Providers and Enterprises to Securely Extend Remote Access to Third Party Partners

Westborough, MA – May 6, 2008 – ComBrio, Inc., providers of Remote Product Services (RPS) software, today announced the general availability Virtual Service Infrastructure (VSI) 5.0, the next generation of the company’s secure remote monitoring and management software.

VSI 5.0 introduces an innovative module called VSIportal to the ComBrio VSI suite.

VSIportal provides expanded flexibility to the deployment and use of VSI. The portal functionality reduces cost, increases customer satisfaction and generates additional revenue opportunities for equipment manufacturers and service providers. Enterprise customers also benefit from VSIportal through significant cost reduction due to efficient centralized control of outsourced managed services.

“Whether you are an equipment manufacturer, a service provider or an enterprise, VSIportal provides a core piece of technology that enables the most flexible deployment topology to meet the most stringent and complex security models,” said Dave Boulos, VP of product management, ComBrio.

Key Benefits of VSIportal by Audience
• Service Providers have an effective means to provide their tiered support organization or OEM service partners access to the same devices using the same core infrastructure. This reduces costs and prompts secure monitoring and management to end customers.

• Equipment manufacturers can extend their monitoring and management capabilities to their channel partners. By accessing VSIportal, partners have a new remote monitoring and management revenue opportunity to offer customers.

• Enterprises that outsource critical monitoring and management functions can eliminate the cost, complexity and security concerns found when trying to manage multiple connectivity methods across numerous service vendors.

• Distributed large enterprises can also benefit from VSIportal. This includes industrial automation organizations, financial institution or healthcare providers with multiple dispersed locations that are managed by a distributed support workforce. The solution allows support resources to efficiently have remote capabilities while eliminating the costly need to establish and maintain VPN connections between remotely located support staff and/or vendors. It also maintains a complete audit trail to meet internal security and regulatory compliance requirements.

According to Boulos, “We see VSIportal as a crucial offering for equipment manufacturers, service providers and large enterprises that are looking to deliver stellar remote services while keeping the devices and applications that run on them protected from security threats. VSIportal provides the opportunity to bilaterally increase customer satisfaction and services revenue for equipment manufacturers and service providers. Enterprises benefit from having all vendor services centrally managed and controlled. The addition of VSIportal to the suite of offerings in our VSI portfolio, positions VSI as the most comprehensive RPS solution on the market. A solution that addresses the needs of all parties associated with RPS, primary provider, secondary provider, and end-user.”

VSI 5.0 is available immediately. Interested parties should contact 508.616.6224 or [email protected].

About ComBrio, Inc. ComBrio is a provider of virtual IP infrastructure used to monitor and manage remote devices. Targeted at Remote Product Services (RPS) providers and their enterprise customers, ComBrio’s Virtual Service Infrastructure (VSI) increases security and regulatory compliance, improves service response times and reduces network costs. VSI is the first unified RPS solution that comprehensively provides the delivery capabilities required by service providers and the control capabilities that is vital to enterprises. ComBrio’s VSI spans a multitude of industries and monitor device types while fully leveraging the existing investments in best-of-breed monitoring tools. Founded in 2002 by industry veterans and backed by seasoned investors, the company is headquartered in Westborough, MA.

Contact Info:
Dave Boulos Elyse Familant
Vice President of Product Management and Marketing Principal
ComBrio, Inc. Results Public Relation
508.616.6241 978.725.3637
[email protected] [email protected]


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