Executive Education School Reports Centralized and Streamlined Customer and Prospect Data Using Pivotal CRM Suite of Applications
HONG KONG, ATLANTA –May 30, 2008 – CDC Software, a wholly owned subsidiary of CDC Corporation and a provider of industry-specific enterprise software applications and business services, announced today that its customer, Babson Executive Education, has centralized and streamlined its customer and prospect data into a single system, creating a common and consistent view, using the Pivotal CRM suite of applications.
Babson Executive Education, a division of Babson College, is one of the leading providers of custom educational solutions to companies world-wide. A significant part of Babson Executive Education’s revenue is derived from corporate clients seeking custom educational solutions for their senior management.
Because of data fragmentation and redundancy caused by information received from participants in several disparate databases, and with enrollment steadily increasing, Babson needed a reliable customer, prospect and enrollment solution that could provide a central database to build strong relationships with clients and gain insight into enrollment data. After researching several vendors, including a CRM system tailored specifically for the education market, Babson chose Pivotal CRM.
Implementation of Pivotal CRM was completed faster than expected, and Babson reports that it quickly began achieving measurable results, which included an increase in operational efficiency, a clear view of prospect and sales data which helped improve the planning of its educational calendar, and increased marketing effectiveness, allowing for more targeted activity.
Babson believes that these benefits allowed its management to have a clearer picture of which course topics have the most interest, resulting in enhanced communication with customers and prospects, improved service to participants, and more targeted program design. In addition, Babson also noted that it improved its reporting capabilities and achieved cost savings using Pivotal CRM.
“We believe the operational efficiencies, cost savings and overall growth realized with the implementation of Pivotal CRM gives us an advantage over other institutions offering executive education programs,” said Michael Budd, IT technology specialist, Babson Executive Education.
Babson has also customized Pivotal CRM for its Center for Women’s Leadership. “Because of Pivotal CRM’S flexibility and customization, we’ve implemented the solution in multiple departments on campus,” said Budd.
“We are very pleased that this leading executive education college is achieving positive results with Pivotal CRM,” said Bruce Cameron, senior vice president, Global Sales, CDC Software. “We believe that Pivotal CRM’s deep vertical functionality allows organizations such as Babson to increase revenue and customer loyalty while improving operational efficiencies. Ultimately, the solution lets Babson focus on what they do best – delivering superior educational programs for corporations.”
About Babson Executive Education
Babson Executive Education is a division of Babson College. Founded 35 years ago to meet the growing needs of corporations and individuals to develop leadership and business management skills, Babson Executive Education helps enable global organizations and individuals to become leaders and influence change; understand and apply strategies to manage their businesses; and build business and management foundations.
About Pivotal CRM
Pivotal CRM helps organizations create superior customer experiences and offers rich functionality, a highly-flexible application platform, a full-customer-relationship-management application suite, and best-in-class customization abilities, all with a low total cost of ownership. The Pivotal CRM software suite includes a powerful application platform and additional capabilities in analytics, mobile CRM, partner management, and marketing automation.
Designed to produce meaningful increases in revenues, margins, and customer loyalty, Pivotal CRM is used by more than 2,000 companies around the world. For more information about Pivotal CRM, please visit www.pivotalcrm.com.
About CDC Software
CDC Software, The Customer-Driven Company™, is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. CDC Software’s product suite includes: CDC Factory (manufacturing operations management), Ross ERP (enterprise resource planning) and SCM (supply chain management), CDC Supply Chain (supply chain management, warehouse management and order management), Pivotal CRM and Saratoga CRM (customer relationship management), CDC MarketFirst (marketing automation and lead management), Respond (customer complaint and feedback management), c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform, Platinum HRM (human resources), and business analytics solutions.
These industry-specific solutions are used by more than 6,000 customers worldwide within the manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution industries. The company completes its offerings with a full continuum of services that span the life cycle of technology and software applications, including implementation, project consulting, outsourced business services, application management and offshore development. CDC Software is the enterprise software unit of CDC Corporation and is ranked number 12 on the MBT 2007 Global 100 List of Enterprise and Supply Chain Management Application vendors. For more information, please visit http://www.cdcsoftware.com/.
About CDC Corporation
The CDC family of companies includes CDC Software focused on enterprise software applications and services, CDC Games focused on online games, and China.com focused on portals for the greater China markets. For more information about CDC Corporation (NASDAQ: CHINA), please visit http://www.cdccorporation.net/.
Cautionary Note Regarding Forward-Looking Statements
This press release includes “forward-looking statements” within the meaning of the United States Private Securities Litigation Reform Act of 1995, and includes statements relating to, among other things, our and our customers’ beliefs regarding the time required to implement Pivotal CRM and to see measurable results, beliefs regarding the potential benefits of using Pivotal CRM, including increases in operational efficiency, clearer views of business data, improved reporting capabilities, cost savings, overall growth, competitive advantages, improvement in planning abilities, and increased marketing effectiveness, our beliefs regarding the benefits of vertical functionality, our commitment to ongoing product support and innovation and providing increased value in support of our customers’ success, the features and functionality of the Pivotal CRM 6.0 software and continued market acceptance thereof, and other statements which are not historical fact. These statements are based on management’s current expectations and are subject to risks and uncertainties and changes in circumstances. There are important factors that could cause actual results to differ materially from those anticipated in the forward looking statements including, among others: the need to develop, integrate and deploy applications to meet customer’s requirements, the possibility of development or deployment difficulties or delays, the dependence on customer satisfaction with Pivotal’s CRM 6.0 Software Platform, continued commitment to the deployment of the solution, and the ability of staff to utilize the information generated with Pivotal CRM 6.0 Software Platform. Further information on risks or other factors that could cause results to differ is detailed in filings or submissions with the United States Securities and Exchange Commission made by CDC Corporation in its Annual Report for the year ended December 31, 2006 on Form 20-F filed on July 2, 2007. All forward-looking statements included in this press release are based upon information available to management as of the date of the press release, and you are cautioned not to place undue reliance on any forward-looking statements which speak only as of the date of this press release. The company assumes no obligation to update or alter the forward looking statements whether as a result of new information, future events or otherwise.
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