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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Chief Customer Officer
Employee Engagement
Innovation
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Article
Page 85
Article
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Can Good Process Support Bad Service?
Dick Lee
-
May 14, 2006
North American Contact Center Outsourcers Wake Up
Donna Fluss
-
May 7, 2006
Taking Customer Contact Offshore: Know What and When to Export
Bill Price
-
May 7, 2006
Self-Service in Retail Can Work, if You Do It Right
Barbara Poole
-
May 7, 2006
Who Says Government Doesn’t Benefit From CRM?
Mei Lin Fung
-
April 30, 2006
There’s a Key to Slowing Customer Service Rep Attrition
Ben Stephens
-
April 30, 2006
Move Agents Into Their Homes for a Double-Win
Bill Price
-
April 30, 2006
Tying Employee Compensation to Customer Feedback: It Really Works!
Jeff Marr
-
April 23, 2006
Service Organizations Need to Understand the Numbers
Greg Coleman
-
April 23, 2006
The Balanced Scorecard Makes It Smooth Sailing for the Port of San Diego
Paul Niven
-
April 23, 2006
The Measure of Success
Fred Reichheld
-
April 16, 2006
Why One Number Is Not Enough
David Jackson
-
April 16, 2006
Get Worthwhile Feedback From Your Customers
David Jackson
-
April 16, 2006
How Do You Design a Customer-Oriented Sales Compensation Plan?
Barry Trailer
-
April 16, 2006
Six Sigma Doesn’t Belong in Customer-Centric Environments
Dick Lee
-
April 9, 2006
The Lean CRM-Toyota Story: You Can Have a Strategy That Works in Manufacturing and Marketing Environments
Graham Hill
-
April 9, 2006
Analytics Can Make Your Numbers Really Add Up
Naras Eechambadi
-
April 9, 2006
The Balanced Scorecard Can Take the Pain Out of Mergers
Paul Niven
-
April 2, 2006
The Madness of Metrics: Be Careful What You Measure
David Rance
-
April 2, 2006
Forget Spreadsheets; Business Intelligence Can Give You a Better Picture of Your Customer
Michael Cusack
-
April 2, 2006
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