Ben Stephens
Ben Stephens
Service Strategies Corp.
Ben Stephens is a principal and vice president of Professional Services at Service Strategies Corp., a service improvement company specializing in career development and certification. With more than 20 years of experience in the IT industry, Stephens has an extensive background in support models, support center assessments and support tools.
There’s a Key to Slowing Customer Service Rep Attrition
How do you hire the right people for your customer support positions? In more than 20 years of working in customer support, I've noticed...