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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Chief Customer Officer
Page 111
Chief Customer Officer
Forget Satisfaction, Learn What’s Vital to Customers
Nick Wreden
-
May 16, 2005
CRM Fear Factor: When Is It OK To Say No to a Customer?
Silvana Buljan
-
May 16, 2005
Should the Focus Be on Customers’ Experience or Loyalty?
Jeff Marr
-
May 16, 2005
Don’t Let Self-Service Push Your Customers Away: Why You Should Consider Transaction-Based Solutions
Andy Holcombe
-
May 8, 2005
A Single-Channel Policy Won’t Work
Betsy Wood
-
May 8, 2005
Make Customer Strategies Work: An Interview With Lior Arussy
Lior Arussy
-
May 2, 2005
“Customer First” Teams Can Help Companies Succeed
Michael Lowenstein
-
May 2, 2005
Are You Experienced … at Tapping Into the Customer Experience?
Paul Greenberg
-
May 2, 2005
“Inside Out” Corporate Behavior: Airlines Take Passengers for a Ride Before the Flight
Colin Shaw
-
May 2, 2005
Customer-Driven Training: Use the Voice of the Customer To Maximize Your ROI
Jodie Monger
-
April 11, 2005
The Voice of the Customer Makes a Powerful Coaching Tool
Jodie Monger
-
April 11, 2005
Focus Your Agent Compensation Programs on the Customer
Eric Greenberg
-
April 11, 2005
Improving the Supply Chain: Focus on the Best Agents
Bill Price
-
April 11, 2005
Customer Care in the Online Channels: The Good, the Bad and the Ugly
Bruce McCracken
-
April 4, 2005
Can You Get More From Your Contact Center?: A Tele-panel Discussion
Donna Fluss
-
April 4, 2005
3 Cs: Involve the Customer in the Business Case
Chad Quinn
-
March 21, 2005
Do You Think Your Customers Love You? Think Again: An Interview With Patrick Barwise
Patrick Barwise
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March 14, 2005
It’s the Experience That Matters
Rob Murphy
-
February 21, 2005
Data Alone Won’t Help You Understand Customer Relationships
Jim Barnes
-
February 14, 2005
Are You Matching Your Retention Strategies With the Customer Life Cycle?
Adam Ramshaw
-
February 7, 2005
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