Eric Greenberg

Focus Your Agent Compensation Programs on the Customer

Eric Greenberg -
As a former CEO of a call center firm with more than 5,000 agents in more than 35 call centers, I have experienced the impact, both positive and negative, that an agent compensation program (ACP) can have on a campaign. Motivated agents working toward...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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