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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
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Top Authors
Top Authors by Topic
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Best, Bester, Most Bestest
Peter Cohan
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November 24, 2009
Leadership in customer management
Neil Woodcock
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November 24, 2009
Sales Force Effectiveness: Plan for 2010
Adam Honig
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November 23, 2009
Customer Service Improvements: Plan for 2010
Adam Honig
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November 23, 2009
Going Global With CRM: Who to Influence?
Adam Honig
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November 23, 2009
The newly discovered subconscious experience and its vital role in Customer retention
Colin Shaw
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November 23, 2009
New research methodology to measure subconscious experience
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November 23, 2009
Silly Twitter, Tweets are for Biz
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November 23, 2009
Improving Customer Experiences – Is It Still Important Or Is Price The Only Thing That Matters?
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November 23, 2009
Why Traditional Article Marketing Should Be Dead!
Eric Gruber
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November 23, 2009
Discover Intended Outcomes to Manage Customer Experience Effectively
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November 23, 2009
Building a business in New York
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November 22, 2009
Outside-In is a Customer-centric Sandwich: Ready for a Bite?
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November 22, 2009
Attention-Retention Curves – The “Serial Position Effect” – The Basis Behind a Very Important Concept
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November 22, 2009
Why Chatter Matters
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November 21, 2009
Forget Banks, Get Loans Through Peer to Peer Lending
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November 21, 2009
Fly The Evil Skies
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November 21, 2009
Traditional Decision-Making Process is Disrupted By Social Media
Vanessa DiMauro
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November 20, 2009
PonderThis: Choose the Battle. Win the War
Barry Goldberg
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November 20, 2009
For Business, Social Networking is 90% Bovine Waste Matter
Dick Lee
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November 20, 2009
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