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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Column
Blog
Interview
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Authors
Top Authors
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Instant Info
Harry Lin
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Donna Fluss
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December 2, 2009
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December 1, 2009
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November 30, 2009
Show Document – Web Sharing Tool
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November 30, 2009
Social CRM – Measure it, harness the benefits in tandem – A Balanced Scorecard Interpretation
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November 30, 2009
Do you trust a virtual handshake?
Vanessa DiMauro
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November 30, 2009
Give Your Employees Time to Shop on Cyber Monday
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November 30, 2009
Freestyle Service
Chip Bell
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November 29, 2009
Black Friday Looked Better in the Ads than Real Life!
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November 27, 2009
Shakespeare and Business
Joseph Michelli
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November 27, 2009
Taking Your Business to the Gym-How to be successful: Give your customers what they want -Positioning
Laurence Ainsworth
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November 27, 2009
A New Order of Things – Outside-In
Steve Towers
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November 27, 2009
Life Time Value for “Do Leaders”
Adam Ramshaw
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November 26, 2009
Service Logic and the implications for a new Social Customer Relationships Marketing Logic
Wim Rampen
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November 25, 2009
A more successful approach to CRM requirements definition – the wrap up
Richard Boardman
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November 25, 2009
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