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Venkat Raman

Venkat Raman
Infosys
Venkataraman's interests lie in the areas of CRM, MDM, SCRM and Cloud Computing. He is a Senior Consultant at Infosys Technologies with experience across the SDLC who loves photography, food varieties and movies! Venkat also writes for the Infosys CRM Blog

Social CRM – Measure it, harness the benefits in tandem – A Balanced Scorecard Interpretation

Venkat Raman -
With the evolution of Social media on a rapid scale, what with Salesforce now coming out with Service Cloud 2; is it already time...

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