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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Column
Blog
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How B2B Buyers Really Use Social Media: Insights from the 2012 Buyersphere Report
Jon Miller
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August 16, 2012
“The problem is very rarely data…”
Scott Brinker
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August 16, 2012
Interesting Infographics: How Productive Are You?
Louis Foong
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August 16, 2012
Cloud OPEX vs. CAPEX – Which is the Better Choice?
Paul Barsch
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August 16, 2012
PowerViews with David Brock: Thoughtfulness, Sharp Focus & Sharp Execution
Dan McDade
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August 16, 2012
Communicating by Being
Jack Malcolm
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August 16, 2012
How can sales people prevent premature elaboration?
Bob Apollo
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August 16, 2012
Social Marketing: It’s (Still) All About Your Content
Mike Lewis
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August 16, 2012
Effective Advertising vs. Social Word of Mouth, Part 2: Influencers vs. Advocates
Michael Lowenstein
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August 16, 2012
Internal Advocates During a Proposal
Jeb Brooks
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August 16, 2012
Emotional customers: we love ’em.
Denise Parker
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August 16, 2012
Key Insights on Using Social Media for Innovation Efforts
Stefan Lindegaard
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August 16, 2012
Can CX Help USA Co.?
Mary Ann Markowicz
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August 15, 2012
5 Simple Ways to Take Your Lead Nurturing Program to the Next Level
Howard Sewell
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August 15, 2012
The Customer Service Market Keeps Consolidating: Consona and CDC Software Merge
Kate Leggett
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August 15, 2012
Don’t forget sales call fundamentals – a sales tip
Janet Spirer
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August 15, 2012
Why Have a Machine Answer Your Phone?
Richard Shapiro
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August 15, 2012
Simplicity Is Key in Customer Service
Shep Hyken
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August 15, 2012
Bullocks to B2B Marketing Buzzword: Relevance
Ardath Albee
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August 15, 2012
Customer Satisfaction and Market Intelligence
Gregory Yankelovich
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August 15, 2012
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