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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Column
Blog
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Cloud Computing is Having a Disruptive Impact on Sales
Alan Dowzall
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August 16, 2012
How B2B Buyers Really Use Social Media: Insights from the 2012 Buyersphere Report
Jon Miller
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August 16, 2012
“The problem is very rarely data…”
Scott Brinker
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August 16, 2012
Interesting Infographics: How Productive Are You?
Louis Foong
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August 16, 2012
Cloud OPEX vs. CAPEX – Which is the Better Choice?
Paul Barsch
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August 16, 2012
PowerViews with David Brock: Thoughtfulness, Sharp Focus & Sharp Execution
Dan McDade
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August 16, 2012
Communicating by Being
Jack Malcolm
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August 16, 2012
How can sales people prevent premature elaboration?
Bob Apollo
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August 16, 2012
Social Marketing: It’s (Still) All About Your Content
Mike Lewis
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August 16, 2012
Effective Advertising vs. Social Word of Mouth, Part 2: Influencers vs. Advocates
Michael Lowenstein
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August 16, 2012
Internal Advocates During a Proposal
Jeb Brooks
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August 16, 2012
Emotional customers: we love ’em.
Denise Parker
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August 16, 2012
Key Insights on Using Social Media for Innovation Efforts
Stefan Lindegaard
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August 16, 2012
Can CX Help USA Co.?
Mary Ann Markowicz
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August 15, 2012
5 Simple Ways to Take Your Lead Nurturing Program to the Next Level
Howard Sewell
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August 15, 2012
The Customer Service Market Keeps Consolidating: Consona and CDC Software Merge
Kate Leggett
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August 15, 2012
Don’t forget sales call fundamentals – a sales tip
Janet Spirer
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August 15, 2012
Why Have a Machine Answer Your Phone?
Richard Shapiro
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August 15, 2012
Simplicity Is Key in Customer Service
Shep Hyken
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August 15, 2012
Bullocks to B2B Marketing Buzzword: Relevance
Ardath Albee
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August 15, 2012
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