Alan Dowzall is the CEO of Cloudtorre,IT Industry watcher, evangelist, business coach and key note speaker with a passion and eye for helping companies capitalize on disruptive shifts in the market. In nearly two decades working with Microsoft, Dowzall studied what drives World Class performance in the fields of Leadership, Sales, Marketing and Services.His work laid the foundations for the Business Consulting practice he now leads focused on helping companies to exploit periods of transformation in the IT market.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.