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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
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Blog
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The Customer Service Market Keeps Consolidating: Consona and CDC Software Merge
Kate Leggett
-
August 15, 2012
Don’t forget sales call fundamentals – a sales tip
Janet Spirer
-
August 15, 2012
Why Have a Machine Answer Your Phone?
Richard Shapiro
-
August 15, 2012
Simplicity Is Key in Customer Service
Shep Hyken
-
August 15, 2012
Bullocks to B2B Marketing Buzzword: Relevance
Ardath Albee
-
August 15, 2012
Customer Satisfaction and Market Intelligence
Gregory Yankelovich
-
August 15, 2012
Klout Announces New Scoring Model
Jeannette Paladino
-
August 15, 2012
Salesforce.com announces private customer communities, aims for Social Business leadership
Bob Thompson
-
August 15, 2012
First Rule of Strategic Sales Presentations: Be Clear About Your Message
Jack Malcolm
-
August 15, 2012
Why is the customer always right?
Christopher Brown
-
August 15, 2012
Is Showmanship a Lost Art in Selling?
Dave Kurlan
-
August 15, 2012
Inside Sales Management – What Matters Now?
Matt Bertuzzi
-
August 15, 2012
Musings on information and application, just looking, and more
Doug Fleener
-
August 15, 2012
How to Ask for an Appointment in an Email Cold Call
Jill Konrath
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August 15, 2012
Square’s Hook-Up: Closing Deals
Amy Bermar
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August 15, 2012
5 Ways Courageous Leadership Evokes Action and Engagement
Bill Hogg
-
August 15, 2012
What does good look like in terms of Winning Back Lost Customers?
Paul Weston
-
August 15, 2012
Interruptions and the Customer Buying Cycle
Hank Barnes
-
August 15, 2012
Get your cloud vendor to help you increase user adoption & ROI
Jason Whitehead
-
August 15, 2012
Case Study: Implementing Enterprise Collaboration at TELUS
Jacob Morgan
-
August 15, 2012
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