Paul Weston is a Director of The Customer Framework. Paul has been consulting for more than 20 years after a marketing and product management career in the telecoms and motor industries. He has worked with multinational clients in banking, insurance, telecoms, motor and hospitality. He has developed many tools to help clients address challenges as diverse as Contact Centre resourcing, business case construction and risk assessment. Paul leads the development and management of The Customer Framework's core SCHEMA Toolset.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.