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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Employee Engagement
Innovation
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Page 71
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For Your Business To Thrive, Concentrate on All Three Types of Customers
Alan J. Zell
-
June 2, 2008
It’s Time for “Trickle Up” Economics
Dick Lee
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June 2, 2008
“Because I Said So” Doesn’t Cut It: Build Bonds With Your Employees to Enhance Your Customer Relationships
Bob Furniss
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May 26, 2008
Do Your Call Center Workers Like Working There? They Should!
Chris Stiehl
-
May 26, 2008
Transform the Contact Center From a Boiler Room to a Shark Tank for Your Sales Staff
Kevin Turner
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May 26, 2008
What Else Can You Do for Me? Nothing!
Chris Stiehl
-
May 19, 2008
Self-Service Customers Are Choosing Speech Recognition
Peter Chidiac
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May 19, 2008
A Telcom’s CRM System Shouldn’t Add Static to the Contact Center
Andrew Rudin
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May 19, 2008
Get on the Phones and Let Your Customers Tell You What You Don’t Know About Your Business
Melissa Crowe
-
May 12, 2008
Like Ocean Divers, Your Agents Can Spot the Tentacles of Customer Data Hiding in Plain Sight
Dave Rintoul
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May 12, 2008
In the World of Service, the Peso Could Cost You a Pretty Penny
Jodie Monger
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May 12, 2008
Recession Strategy: Spend Money to Make Money (and Retain Customers)
Gary Schwartz
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May 5, 2008
Event-Based Marketing Helps Banks Pinpoint and Benefit From Changes in Customer Behavior
Dan Smith
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May 5, 2008
Employees Will Spread the Word, so Consider the Message Carefully
Chris Stiehl
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May 5, 2008
Self-Service: My New Bank Really Seems to Care About Me (and Yet We Never Meet)
Kate Leggett
-
April 28, 2008
Optimizing Customer Experience: How One Auto Dealer Group Builds Trust and Commitment
Michael Lowenstein
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April 28, 2008
Centralized Analytics Helps You Personalize Your Customer Contact and Build Your Brand
Patric Timmermans
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April 28, 2008
Sell More Solutions by Uncovering More Urgent Needs
Bob Apollo
-
April 21, 2008
The CEO Also Has to Be the Customer Experience Officer
Jim Barnes
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April 21, 2008
Rich Brand, Poor Brand: Differentiate Your Product Through Outstanding Customer Experiences
Suzanne Hader
-
April 21, 2008
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