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Kevin Turner

Kevin Turner
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Transform the Contact Center From a Boiler Room to a Shark Tank for Your Sales Staff

When your sales prospects come through the contact center, you have to be aggressive. After all, for the professional, sales is a sport. There...

Does the Ultimate Question Work for Loyalty? My Experience Says Yes

Fred Reichheld argues in his book, The Ultimate Question, that companies profit when they delight their customers so much that they are both...

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