Tim Prugar
Tim Prugar
Tim Prugar is the Director of Customer Success at Next Caller, a firm that leverages real-time telephony data for improved Customer Experiences and Call Center Security. Tim is responsible for onboarding new customers and ensuring an authentic, transparent, and warm relationship with Next Caller. Tim also serves as Next Caller's chief producer of industry-facing thought leadership and public speaking. A student of Organizational Leadership and Change Management, Tim resides in Connecticut.
What Does Net Neutrality Mean for CX?
(Photo by Adam Birkett on Unsplash) With the looming December 14th FCC vote to overturn Obama-era net neutrality rules, activists and lobbyists are hard at...
How to Fight Fraud and Provide a Frictionless Customer Experience
With studies showing that most consumers are willing to pay more for a better customer experience, there’s been an arms race to create the...
What Does A Customer Experience When You Handle Fraud the Right Way?
Speed I had just become the victim of credit card fraud. While sitting at my desk, I received an email alert from my bank —...
Grow Your NPS by Making These 3 Improvements in the Call Center
Net Promoter Scores have become an important yardstick for organizations to measure overall customer satisfaction with a product or service, as well as brand...