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Richard Dumas

Richard Dumas
Richard Dumas is Vice President of IVA Marketing at Five9. Richard has led marketing and product management initiatives for leading technology, media and software companies including Nuance Communications, Apple Computer, and most recently as Chief Marketing Officer at Inference Solutions, a global provider of Intelligent Virtual Agents that was acquired by Five9 in 2020.

Four Ways a Digital Workforce can Augment your Contact Center

Artificial Intelligence and automation are being increasingly adopted in contact centers to deliver self-service options for consumers and to assist human agents. Intelligent Virtual...

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