Rich Weborg
Rich Weborg
OneReach
Rich Weborg is the CEO at OneReach. He is passionate about technology and communication and believes that technology can help drive better and more meaningful interactions between people and businesses. Rich has helped to create several technology startup companies over the last 10 years and has created compelling solutions for various industries including DSL, Networked VPNs, Text Messaging and Data Analytics. Rich brings with him over 25 years of experience in software development, process engineering and product management.
How to Write Automated Texts That Sound Human
This post is co-written with Leslie O’Flahavan of E-WRITE. If your customers have opted-in to receive texts from your company, they probably realize that some...
How to Write Automated Texts That Sound Human, Not Robotic
This post is co-written with Leslie O’Flahavan of E-WRITE. If your customers have opted-in to receive texts from your company, they probably realize that some...
Why Texting Is a Great Match for Workforce Optimization
The rise of messaging for business communication has taken the world by storm, and your contact center needs to be ready to respond. But...
Year End Review: Customer Service Trends in 2015 and Beyond
As we look back on 2015, it’s tempting to refer to that age-old adage: “The more things change, the more things stay the same.” This...
How to Provide Great Customer Service Across the Globe
There are 7.125 billion people in the world. Each person is a unique, complex individual with their own likes and dislikes. Unfortunately, less than...
6 Strategies for Writing Great Text Messages to Customers
This post was co-written with Leslie O’Flahavan of E-Write. Text messaging isn’t just for pushing parking meter reminders or announcing severe weather. Ahead-of-the-curve companies are...