Prashanth VK
Training, Coaching, Mentoring: The Development Framework for Employees to Deliver Better CX
Close your eyes and think about the most recent positive experience you had as a customer. Dig into your memory about that experience. I am willing to guess -- with a fair amount of confidence -- that the interaction involved a confident, caring employee...
Four Ways The Metaverse Is Going To Change The Way We Think About CX
Another year, and another exciting week for technology enthusiasts, such as myself, when CES unfolds in the beginning of January. Despite a string of top brands opting to not have a physical presence, CES packed several promising examples of how technology can improve...