For decades, marketers have traditionally focused the bulk of their efforts on acquiring new users. Unfortunately, this approach no longer works. Why? Deloitte reports that the pandemic has upended product loyalty, and users have higher expectations of companies. For instance, about 7 out of 10...
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.