Manisha Powar
Manisha Powar
Manisha Powar leads the product management team driving strategy and innovation for Qualtrics’ Customer Experience suite. Throughout her 25+ year career, she has focused on deeply understanding users to guide product decisions that deliver real business outcomes. She believes B2B users shouldn’t have to settle—enterprise software must meet modern expectations: intuitive, effective, and designed with people at the center.
The Silent Customer Crisis: Why 71% of Customers Aren’t Sharing Feedback
How AI-powered listening strategies will replace traditional surveys in the new era of customer silence I've spent the last decade helping companies understand what their...
Is NPS Still the Ultimate Metric for Customer Experience?
If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score (NPS). For nearly two decades,...