Louisa Osmond | CustomerThink

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Louisa Osmond

EBS

Louisa is head of executive education at Edinburgh Business School

Three ways to reimagine your brand for enduring customer driven business success

Louisa Osmond - April 25, 2023

Where do you see your business in 30 years? It’s 1993 and AOL is the most popular search engine. Fast forward thirty years and there’s...

Why Lean Six Sigma is a customer centric tool for every employee

Louisa Osmond - February 19, 2021

This week I started my Lean Six Sigma (LSS) journey with the introductory session to the Yellow Belt qualification and my mindset has already...

New Posts

Get Off the Functional Performance Hamster Wheel. Take the Plunge into Emotional CX

Howard Lax - April 17, 2024

Three Tips for Better Support

Cassius Rhue - April 17, 2024

Brand Management: What’s Customer Experience Got to Do with It?

Beth Karawan - April 17, 2024

New to Sales? Here’s What You Must Keep in Mind

Manash Chaudhuri - April 17, 2024

[Book Review] Jonah Berger Unveils the Hidden Power of Words

David Dodd - April 17, 2024

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