Louisa Osmond | CustomerThink

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Louisa Osmond

EBS

Louisa is head of executive education at Edinburgh Business School

Three ways to reimagine your brand for enduring customer driven business success

Louisa Osmond - April 25, 2023

Where do you see your business in 30 years? It’s 1993 and AOL is the most popular search engine. Fast forward thirty years and there’s...

Why Lean Six Sigma is a customer centric tool for every employee

Louisa Osmond - February 19, 2021

This week I started my Lean Six Sigma (LSS) journey with the introductory session to the Yellow Belt qualification and my mindset has already...

New Posts

Building Robust Support and CX Eco-System: Tried-and-True Strategies That Actually Work

Ekaterina Mironova - September 19, 2024

Why CMOs Need to Become “T-Shaped” Leaders

David Dodd - September 19, 2024

Beyond DMPs: Embracing First-Party Data for More Effective Digital Advertising

Jason Perocho - September 19, 2024

Unlocking Multi-Million Dollar ROI: The Power of Strategic Quality Assurance in Customer Service

Ashish Nagar - September 19, 2024

Driving CX Innovation Through Employee Empowerment: A Step-by-Step Guide to Growth

Ricardo Saltz Gulko - September 18, 2024

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