Kaye Chapman
Kaye Chapman
Kaye is Comm100’s Learning & Development Manager, an internationally-experienced writer and trainer, and an MA student at University College London, the world’s #1 center for Education and Social Science. Kaye has worked with Fortune 500, governmental and private firms across the world to advance customer service operations and embed leading learning and development strategy. As a specialist in Contact Centers, Kaye is passionate about using technology and training to improve experiences for customers and employees alike.
The Challenge of AI Voice Assistants in Customer Service
Now is the time to reflect on how our businesses will handle customer-side automation coming this year, and how more organizations can handle automation-related issues…
How Blockchain Could Transform The Customer Experience
Blockchain. Bitcoin. Cryptocurrency. It’s likely you’ve heard these terms mentioned in the news recently, but unless you work in banking, these terms probably don’t factor...
More Than Just Lip Service: How To Turn Corporate Values into Lived Behaviors in Your Contact Center
Communication – We have an obligation to communicate. Respect – We treat others as we would like to be treated. Integrity – We work with…