Kaye Chapman

The Challenge of AI Voice Assistants in Customer Service

Now is the time to reflect on how our businesses will handle customer-side automation coming this year, and how more organizations can handle automation-related issues generally as technology develops. We can take the lead from design ethicists such as Joe Edelman to consider how best…

How Blockchain Could Transform The Customer Experience

Blockchain. Bitcoin. Cryptocurrency. It’s likely you’ve heard these terms mentioned in the news recently, but unless you work in banking, these terms probably don’t factor much into your day-to-day work. Let’s face it – customer experience doesn’t often overlap with the world of financial technology.…

More Than Just Lip Service: How To Turn Corporate Values into Lived Behaviors in...

Communication – We have an obligation to communicate. Respect – We treat others as we would like to be treated. Integrity – We work with customers and prospects openly, honestly, and sincerely. Excellence – We are satisfied with nothing less than the very best in…

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